This article will cover how to remove stored X-docs user credentials
X-Docs - Problem with Opening Word Documents
Error message received trying to open document in X-docs
"No access. Contact system administrator".
Try removing your credentials stored in Credential Manager
Close browser and office
Remove any stored X-docs user beginning with MicrosoftOffice16.. found under Windows Credentials
(Multiple entries can sometimes be found)
You can do this via control panel as below:
When credentials are removed, open X-docs and try and open a document and if prompted. Add credentials and login.
Check Word Account is not set to the wrong account
If this didn´t help, please contact support