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Problem with Opening Word Documents - Knowledgebase / X-Docs - Life Science

Problem with Opening Word Documents

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This article will cover how to remove stored X-docs user credentials


X-Docs - Problem with Opening Word Documents 

Error message received trying to open document in X-docs

"No access. Contact system administrator".


Try removing your credentials stored in Credential Manager

Close browser and office

Remove any stored X-docs user beginning with MicrosoftOffice16.. found under Windows Credentials

(Multiple entries can sometimes be found)

You can do this via control panel as below:



When credentials are removed, open X-docs and try and open a document and if prompted. Add credentials and login.


If this didn´t help, please contact support

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